Refund policy

Shalimar Flower Shop Refund Policy

Last updated: February 7, 2023

As the purchaser of items from Shalimar Flower Shop, the purchaser agrees that:

• All items sold are final sales.
• If you are completely unsatisfied with your flowers, you must call us at (905) 454-4202 within 24 hours of delivery. If there is just cause for the dissatisfaction, the flowers must be returned to 227 Queen St. E, Brampton, ON for a full refund.
• It is the recipient’s responsibility to re-cut the flowers and replace the water (with warm water) every two days in order for the flowers to stay healthy and fresh. If not cared for, the longevity of the flowers may be compromised.

• A recipient not liking the arrangement you have chosen is not grounds for returns
• Certain flowers are not always in season or in stock, therefore Shalimar reserves the right to substitute flowers with a similar “look” and feel. 
• We will do our best to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
• During COVID-19, Shalimar Flower Shop experienced a shortage of certain flowers. As such again, if you require a specific flower, please call and check with the staff if the flower is in stock.

• It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), it is not the cause for refund or exchange as we have fulfilled our obligation in delivering on the date requested by the sender. We do not call ahead to ensure someone is home, so no surprises are ruined.