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FAQ's
Where are you located?
227 Queen St. E, Brampton , ON (Corner of Queen & Kennedy)
What information should I have before I order?
Before ordering from Shalimar Flower Shop, it is ideal to have ready:
Your personal information, including full name, address & phone numberThe billing addressYour card payment information When you would like to pick up your orderAn idea of what you would like written on the card message
What is the difference between Standard, Deluxe & Premium
Most floral arrangements offer three choices - Standard, Premium or Deluxe. These vary between their size, container and variety. Whatever option you choose, you will get your value out of the price! Please don't hesitate to contact us if you have questions regarding the size of specific arrangements.
What is your refund policy?
As the purchaser of items from Shalimar Flower Shop Ltd., the purchaser agrees that:
All items sold are final sale.If you are completely unsatisfied with your flowers, you must call us at (905) 454-4202 within 24 hours of delivery. If there is just cause for the dissatisfaction, the flowers must be returned to 227 Queen St. E, Brampton, ON for a full refund.It is the recipient’s responsibility to re-cut the flowers and replace the water (with warm water) every two days in order for the flowers to stay healthy and fresh. If not cared for, the longevity of the flowers may be compromised.A recipient not liking the arrangement you have chosen is not grounds for returnsCertain flowers are not always in season or in stock, therefore Shalimar reserves the right to substitute flowers with a similar “look” and feel.We will do our best to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.During COVID-19, Shalimar Flower Shop has experienced a shortage of certain flowers. As such again, if you require a specific flower, please call and check with the staff the flower is in stock.It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), it is not cause for refund or exchange as we have fulfilled our obligation in delivering on the date requested by the sender. We do not call ahead to ensure someone is home, so no surprises are ruined.
What precautions re you taking against COVID-19?
For our freshest, most beautiful blooms, please shop our Florist’s Choice options, as we ma y be experiencing delays in receiving shipments of certain flower types.
Please note that for all other orders, we may need to make substitutions. Your recipient will always receive a beautiful gift of the same or greater value as what you selected.
Deliveries may be impacted by COVID-19 restrictions. Rest assured that we are taking all recommended precautions to ensure customer satisfaction and safety.
Delivery impacts may include:
Restricted deliveries to hospitals or nursing homesRestricted deliveries to office buildingsRestricted access to certain regional areas
In addition, we may be using “no contact” delivery procedures. After confirming that the recipient is available to accept, their gift will be left at the door and the delivery driver will step back a safe distance to ensure they receive their gift.