Shalimar Flower Shop Privacy Policy

Last updated:  February 7, 2023

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.shalimarflowers.com (the “Site”).

BY USING THE SITE, YOU CONSENT TO THE COLLECTION AND PROCESSING OF PERSONAL DATA DESCRIBED IN THIS AGREEMENT. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AGREEMENT, THEN YOU MUST NOT ACCESS OR USE THE SITE.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Site or parts of our Site.

Company  (referred to as either”he Company”, “We”; “Us”; or “Our”; in this Agreement) refers to Shalimar Flower Shop Ltd. , 227 Queen Street East, Brampton, Ontario, L6W 2B5.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Ontario,  Canada

Device  means any device that can access the Site such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Site refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Site, to provide the Site on behalf of the Company, to perform services related to the Site or to assist the Company in analyzing how the Site is used.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Site or from the Site  infrastructure itself (for example, the duration of a page visit).

Website refers to My Site, accessible from https://www.shalimarflowers.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Types of Data Collected:

Personal Data

While using Our Site, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Financial information including your credit card details

Usage Data

Usage Data is collected automatically when using the Site.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Site by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Site or when You access the Site by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Site and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Site may use Cookies.

Flash Cookies.  Certain features of our Site may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?”; available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_" rel="external nofollow noopener

https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

General Purposes. Subject to the terms of this Privacy Policy, we may use the information we collect from you for the following purposes:

• to improve your user experience and help you efficiently access your account and information after you log-in;
• respond to your questions and provide customer service;
• provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us, ;
• analyze and monitor usage, trends, and activities;
• ensure the security and integrity of the Site;
• screen our orders for potential risk, fraud and other illegal activities; and
• Improve, provide and maintain the Site and our overall business.

Email Addresses. 

Your email address is used for both “administrative” (e.g., confirming your order) and, with your consent, “marketing” (e.g., newsletters, new listings, special discounts, event notifications, special third-party offers) purposes. If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication. Email messages we send to you may contain code that enables our database to track your usage of the e-mails, including whether the email was opened and what links (if any) were clicked. 

Opting out of email marketing:

You can unsubscribe from our marketing mail list at any time by clicking the unsubscribe link in the emails that we send or by using the contact details provided at the end of this document. You will then be removed from the marketing email list - however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non marketing purposes  (such as security alerts, update notices, service announcements, or other administrative messages) without affording you the opportunity to opt in or out of receiving such communications.. 

Financial Information. We may collect data necessary to process your payment if you make purchases on the Site, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument,  to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.. We transmit your financial information to our third party payment processors. All payment data is stored by PayPal and Shopify. You may find their privacy notice link(s) here:    https://www.paypal.com/ca/webapps/mpp/ua/privacy-full  and https://www.shopify.com/legal/privacy 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Service Providers. We may share your information with our third-party service providers that support various aspects of our business operations (e.g., analytics providers, security and technology providers, and payment processors).

Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

Other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Your consent: We may disclose Your personal information for any other purpose with Your consent.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

YOUR CALIFORNIA PRIVACY RIGHTS (CALIFORNIA'S SHINE THE LIGHT LAW)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You may delete your Account on shalimarflowers.com by contacting us at shalimarflower@hotmail.com and we will delete the Personal Data we hold about you (unless we need to retain it for the purposes set out in this Privacy Policy).

We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of the Company

Prevent or investigate possible wrongdoing in connection with the Site

Protect the personal safety of Users of the Site or the public

Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

THIRD PARTY SITES

This Website may contain links to other websites that are not owned or controlled by Shalimar. In no event shall any reference to any third party, third party product or service be construed as an approval or endorsement by Shalimar of that third party, third party product or service. Shalimar is also not responsible for the content of any linked websites. Any third-party websites or services accessed from the Website are subject to the privacy policies of those websites and or services and You are responsible for determining those privacy policies, reading them and complying with them. The presence on the Website of a link to any other website(s) does not imply that Shalimar endorses or accepts any responsibility for the content or use of such websites, and You hereby release Shalimar from all liability and/damages that may arise from Your use of such websites or receipt of services from any such websites.

MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly solicit data from or market to children under 18 years of age, By using the Site, you represent that you are at least 18 or that you are the parent or legal guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us as shalimarflower@hotmail.com

YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL DATA

Right to Request Deletion of the Data - Request to Delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain expectations provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, out compliance requirements resulting from legal obligation or any processing that may be required to protect against illegal activities. 

Right to be Informed - Request to Know

Depending on the circumstances, you have a right to know:

• Whether we collect and use your personal information;
• The categories of personal information that we collect’
• The purposes for which the collected personal information is used;
• Whether we sell your personal information to third parties;
• The categories of personal information that we sold or disclosed for a business purpose;
• The categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
• The business of commercial purpose for collecting or selling personal information

In accordance with the applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Other Privacy Rights

• You may object to the processing of your personal data
• You  may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
• You can designate an authorized agent to make a request under the CCPA on your behalf, we may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA

To exercise these rights, you can contact us by email at shalimarflower@hotmail.com , or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you. 

If you remove information that you posted to the Site, copies may remain viewable in cached and archived pages of the Site or if other users or third parties using any available API have copied or saved that information. In addition, following termination or deactivation of your account, we may retain information (including your profile information) and user content for a commercially reasonable time for backup, archival, and/or audit purposes. If you want any Personal Data permanently deleted, you must request such deletion by contacting us at  shalimarflower@hotmail.com.

Additionally, if we rely on consent for the processing of your Personal Data, you have the right to withdraw it at any time. When you do so, this will not affect the lawfulness of any processing of your data that was completed before your consent withdrawal.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at shalimarflower@hotmail.com or by mail using the details provided below:

 227 Queen Street E., 

Brampton, ON, L6W 2B5, Canada

1-888-992-95063

Last updated: November 05, 2020